Contact Us

Contacting us over the Christmas period

If you wish to contact us via telephone or in person during the Christmas period please be aware that:

our face-to-face service at Macclesfield Town Hall Customer Centre and at Delamere House Customer Centre in Crewe will be closed after 4pm on Tuesday 24 December. After this date, in 2025, face-to-face services will only be available at our local libraries
all our telephone lines will be closed on the 25 and 26 of December and the 1 of January
between the 27 and 31 of December inclusive, the telephone lines for Highways and Waste and Recycling will be open between 9am and 1pm. The telephone line for the Cheshire East Registration Service will be open on these days between 9:30 and 3:30pm
our libraries will also be closed during the Christmas period – please see the individual libraries’ web pages for details

If it is an emergency, you can use the following numbers:

for car parking emergencies please call 01625 383856
for urgent death registrations outside of the opening hours above, please call 07720 352086 between 10am - 11am
if you have concern for someone’s safety call 0300 123 5022
for any other emergencies call 0300 123 5025

Emergency out of hours contact information

For emergencies out of hours call our Emergency Control Centre on 0300 123 5025.
For Social Care emergencies, contact our Social Care Out of Hours team on 0300 123 5022.

Council offices are closed on bank and public holidays

Contact us online

The easiest way to get your enquiry to the right team is to fill in the form on the relevant web page. You can do this at any time of day or night. The web page will have telephone numbers if you have difficulties using the form.

If you don’t know which service deals with your query you can use our contact us form.

You can use the feedback form to make compliments, complaints and suggestions.

Send us your feedback

To make a formal complaint see our complaints procedure.

By phone

Customer phones are available for contacting council services at the reception area of Macclesfield Town Hall and Delamere House.

We publish phone numbers on our web pages. We answer the phones 8.30am to 5pm Monday to Friday.

Do use our online forms if you’re able to so we can spend time with those who are unable to use the forms.

For services who have not put their contact details on their web pages or to speak to a named member of staff you can call the Cheshire East Information Line - 0300 123 5500.
To call from abroad dial +44 (or 0 44) 1270 306482

If you are hearing or speech impaired, you can use: RELAY UK 18001 then 0808 808 0123

We may record calls for quality, training and auditing purposes, and to help resolve complaints. We keep all recordings for 12 months.

We occasionally carry out live monitoring of calls, where we listen to calls in real time. We do this to help resolve complaints and for quality, training and auditing purposes.

We may contact you for feedback about how we responded to your enquiries. Our customer satisfaction survey is sent out via email with a link to the survey. You can opt out of our customer satisfaction survey using the unsubscribe link provided in the email.

0300 telephone numbers are designated for use only by public bodies and non-profit organisations. Calls to 0300 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of phone including mobile, BT, other fixed line or payphone.

Email

You can find email addresses on some of our web pages.

We may reply to email requests or enquiries by secure email called Egress.

By post

Cheshire East Council
C/O Delamere House
Delamere Street
Crewe
CW1 2LL

Contact us in person

Libraries

Our library staff can help with a range of council services at our libraries:

Details of council offices if you have an appointment with an officer.

Our Customer Charter

At Cheshire East Council, we are committed to providing high quality services that we know our customers expect. Our customer charter sets out the standards of service you can expect from us.

Page last reviewed: 04 September 2024