Paying Your Council Tax
When and How to Pay
Payment must reach us by the 1st of the month unless you pay by Direct Debit. There is a choice of six payment dates available for Direct Debit payers.
The bill is normally payable by 10 successive monthly instalments from April to January, payable on the 1st day of the month.
- You can opt to pay your Council Tax in 12 monthly instalments from April to March, but must contact the Council Tax team to do so as soon as you receive your new bill.
- If the bill is issued after 1 April, the number of instalments will reduce each month.
- Half-yearly, on 1 April and 1 September.
- Annually on 1 April.
Ways to pay your bill
Pay by Direct Debit
Over 75% of residents now choose to pay their Council Tax by Direct Debit for ease and convenience. Direct Debits cost a fraction of the amount of other payment methods and save the Council money.
Set up / amend Direct Debit online: Due to technical issues, you will be unable to set up and amend your direct debit details online until the 02 April 2017. Please telephone the Council Tax team if you need to set up or amend your direct debit details before this date on 0300 123 5013, Monday to Friday, 8:30am to 5:00pm. We apologise for the inconvenience caused.
Alternatively, you can contact the Council Tax team with your bank account details and we can set up the Direct Debit, or download a Council Tax Direct Debit form (PDF, 142KB) to sign and post back to us.
Please allow at least 10 working days for the set up / amendment of Direct Debit details.
We will send you a bill detailing the payments that will be taken from your account. View the Direct Debit Guarantee.
Once set up, your Direct Debit automatically continues each year, there is no need to cancel your Direct Debit when you move from one property to another within Cheshire East, or in February to reapply in April.
Please note Direct Debit details provided may be used for other Council Tax debt that you are liable for, including any ongoing liability.
Our bank details are:
Sort Code 20 24 09
Account Number 83728765
Please ensure that you quote your new account number as the reference, and if a standing order is set up, that payment amounts are updated each year.
Pay using Barclays Pingit by downloading the app from your App Store. For further information please visit the Pingit website.
Pay Online using Credit or Debit Card
Online payments are available 24 hours a day, 7 days a week through the Council Tax Online Payment web page.
Payments made by credit card may incur an additional charge.
You can also view your Citizen's Account for your outstanding Council Tax balance and payment history.
Pay by Phone
Automated telephone payments by debit or credit card 24 hours a day, 7 days a week.
- Telephone 0300 123 5039 with your Council Tax account reference number
Payments made by credit card may incur an additional charge.
Cash payments at PayPoints and Post Offices
Take your bill and cash payment to any retail outlet displaying the PayPoint sign.
Take your bill and cash or debit card payment to any Post Office.
Unpaid or Overpaid Council Tax
Are you having difficulty paying your Council Tax bill?
We understand that some people genuinely struggle to pay their Council Tax and we will do our best to help you. We are always willing to listen. Please contact the Council Tax team straight away if there is a problem, there are a number of ways that we might be able to help. This may include for example, spreading your instalments over 12 months instead of 10 or perhaps considering a concessionary payment arrangement.
On a low income?
If you are on a low income please visit Benefits for advice about making a claim. You can also check your entitlement to various reductions - Discounts
If your payment is late
Receiving payments on time is important - it allows more time/money to be spent on services and less on administration. We provide many different payment methods to make it as easy as possible.
If your payment is late, you may receive a Reminder Notice shortly after your payment is due. If you receive two or more Reminders during the financial year and you fail to make payment of any further instalment by the due date, you may be issued with a Final Notice. This will result in immediate loss of your right to pay by instalments. To avoid this you must ensure that ALL future instalments are paid by the due dates.
For more information about Reminder and Final Notices, follow the link to our Reminder / Final Notice FAQs.
If payment is not received
If payment is not received in accordance with the instructions on the Reminder or Final Notice then you may be Summonsed to the Magistrates Court. If a Summons is issued against you, guidance is given on the reverse of the document and can be downloaded in the form of Summons Guidance leaflet (PDF, 25KB).
The Council Tax Team then has a number of alternative options to enforce payment, including deductions direct from the customer's salary / wages or the sale of a customer's goods at auction - both of these enforcement options will involve additional costs to the customer.
If you are in receipt of Income Support or income based Jobseekers Allowance or contribution-based Jobseekers Allowance or Pension Credit, deductions can be made to achieve settlement of your debt.
Debt recovery procedures available to Cheshire East Council means debtors could find themselves bankrupt. These measures enable the authority to tackle the small number of people in the area who are defaulting on paying Council Tax. We can now instigate insolvency proceedings. For an individual this could mean bankruptcy and for a company it means we have the authority to wind up a business. All the costs will be met by the debtor.
For more information about a Summons, Liability Order and options available to the Council to collect the debt that is owed, follow the link to our Summons / Liability Order FAQs.
Free Debt Advice
StepChange Debt Charity
Website: StepChange Debt Charity
Cheshire East Citizens Advice Bureau
Website: Cheshire East CAB
Telephone: 0845 601 0271
Monday-Friday: 9:30am to 1:00pm
Cheshire Neighbours Credit Union
Whilst not providing debt advice the aim of this organisation is to promote sensible saving and management of finances and to provide alternative access to affordable and safe borrowing and basic banking including those excluded from the high street banks.
Website: Cheshire Neighbours Credit Union
Christians Against Poverty
Calvary Christian Centre
Telephone: 0800 328 0006
Lifeline is a charity based in Sandbach offering free debt advice to people in the East Cheshire area. Why not phone and arrange an appointment to discuss your problems with one of our trained advisers, in friendly surroundings. Lifeline is a member of Community Money Advice, AdviceUK and is authorised and regulated by the Financial Conduct Authority.
Phone: 01270 750358 (24hr answerphone)
Address: 16 Chapel Street, Sandbach CW11 1DS
Website: National Debtline
Telephone: 0808 808 4000
Monday-Friday: 9:00am to 9:00pm
Saturday: 9:30am to 1:00pm
Money Manager tool for Universal Credit claimants
online support tool
What happens if I have overpaid?
Any overpayment occurring on Council Tax accounts for whatever reason, will be credited against future liability unless a refund is specifically requested.
Please contact the Council Tax team if you would like to take up this option (this includes Citizen's Account (ebilling) customers).