Right to be informed

What we hold, what we use it for and more

We will tell you how we use your personal information. We tell you in a clear, open and honest way.  We do this by way of a privacy notice which is sometimes called a privacy policy or privacy statement.

We will give you a copy of our privacy notice or give you a link to it whenever we collect personal information directly from you. It will be available in other formats on request, such as large print, braille or a different language.

The privacy notice tells you who we are, why we need your information and what we will do with it.  It tells you what allows us to use your information, who we will share it with, how long we keep it and whether it is transferred abroad.  It provides details about your rights, including how to make a complaint, and gives contact details of our Data Protection Officer in case you have any concerns.

If we receive personal information about you from someone or somewhere else, for example, credit reference agencies, Department for Work and Pensions or an NHS Trust, we will tell you about this within one month of receiving the information.

You have the right to be told if any automated decision making is being carried out or you are the subject of profiling.  See your rights relating to automated decision making and profiling.

There are some reasons when we don’t have to tell you about the processing of your personal information. This might be because you already have the information or it would be impossible to inform you because you are one of thousands of individuals whose information is being used for archiving, research or statistical purposes.  We do not need to tell you if we are required by law to disclose your information to a third party; for example we might receive a court order to disclose some of your information for a criminal investigation.