Housing Standards

Everyone should have the opportunity to live in a decent home. The Housing Standards and Adaptations team's role is to ensure that housing is safe to live in, and that owners carry out their legal responsibilities to maintain the property.


If you are a landlord, we can offer you advice and information about your responsibilities as a landlord, including information about gas safety, fire safety, licensing for Houses in Multiple Occupation, and energy performance certificates.

We operate the Cheshire Landlord Accreditation Scheme in Cheshire East.

From 1 October 2015, The Smoke and Carbon Monoxide Alarm (England) Regulations 2015, require private landlords to ensure their rental properties have working smoke and/or carbon monoxide alarms installed. Failure to comply with this legislation may lead to landlords being issued with a fixed penalty fines of up to £5,000. For further information on how this legislation will be applied and how the level of fine will be determined, please read our Statement of Principles (PDF, 174KB) 

Where landlords do not provide accommodation suitable to ensure the health and safety of their tenants and/or visitors to the property, we use the powers available to us within relevant legislation to take action. The principal legislation we use is the Housing Act 2004.

We will always have regard to the severity of the hazard(s) when deciding the course of action we take, and wherever possible will liaise with the owner and / or the person having control of the property to resolve the issues amicably.

Where this is not possible, or the hazard is too severe or harm is imminent, we will serve a notice requiring action to be taken. We issue charges for the service of these notices (correct at 1 April 2017):

  • Hazard Awareness Notice - £nil
  • Improvement Notice - £288
  • Prohibition Order - £288
  • Emergency Prohibition Order - £288
  • Demolition Order - £455
  • Emergency Remedial Action Notice - £355
  • Review of suspended improvement notice / prohibition order - £115


If you rent your home from a private landlord and you are unhappy with the state of the property, the Private Sector Housing team can offer:

  • advice about how to resolve the issues with your landlord
  • a home visit to carry out an inspection and rate any hazards using the Housing Health and Safety Rating System
  • liaison with your landlord to get the repairs carried out
  • enforcement action to get the repairs carried out under the Housing Act 2004.

Before you request a visit we expect you to have already contacted your landlord (or their agent) to report the repairs and given them opportunity to put things right. Wherever possible, you should put your concerns in writing to them, and give them a reasonable time to carry out the repairs. What is 'reasonable time' is dependent on what repairs are needed. You also need to allow access for them to inspect the repairs and carry out the works.

If you are not satisfied with your landlord's response and you would like an officer to visit to carry out an inspection, please complete the Property Inspection Request- Online Form .

More information about getting repairs carried out to your property is available on the Shelter website.

Contact us

0300 123 5017 (select option 4)

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