Tenants guide

Contents

• Overview
• Fees and upfront costs 
• Help with your rent 
• Tenant responsibilities 
• Landlord responsibilities 
• Difficulties with your landlord
• Rent arrears 
• Housing standards
  
• Ending your tenancy 
• Eviction

Difficulties with your landlord 

Housing officers can negotiate with landlords in order to resolve disputes or misunderstandings. Quite often even when a landlord has served notice, there are ways in which we can help you to resolve issues so that you can remain in your family home.

We will consider:

• landlord / tenant mediation
• floating support referrals
• debt and finance management.

Preventing eviction by resolving disputes will always be our primary aim.

We need your full co-operation and permission before we can contact your landlord to discuss your circumstances.

You can also seek independent advice through the complaining about your landlord page on the Citizen’s Advice Bureau website

Previous Landlord responsibilities

Next Rent arrears

Page last reviewed: 20 May 2024