Right to rectification

The right to rectification means that if your details change, or you believe we are processing inaccurate or incomplete information about you, you can ask us to change it. Factual inaccuracies will be amended promptly and within one month but there may be instances where we are unable to change a record. This could be where there is a difference of opinion on a comment made during a meeting; in these cases we will put a note on your file to make sure your views are recorded.

You can ask to have incomplete personal information completed, even if that means putting an additional statement on your record. For example, if we believe we have all the information we need to assess your care needs and you believe there is additional information that should be considered, you can add an agreed statement to complete the record.

Where possible we will pass your request on to anyone else who we have shared your information with so they can correct the information they hold about you.

We will act on your request as soon as possible and within one month.  If it is complex, we might need to extend the timescale by a further two months, but we will tell you within a month if that is the case.

You can email your request to: dp@cheshireeast.gov.uk, phone 01270 686605 or post to:

The Data Protection Officer
Floor 3, Delamere House
Delamere Street
Crewe
CW1 2LL

Before we amend your personal information, we may need to check your identity to make sure we are correcting the right person’s information. See right of access for details of the identity documents you may be asked to provide.